Hi, I am
Stefan Peev
Focus
Helping teams build clearer processes, reliable services and smarter automation.
B2B Services
Practical support for teams that need clearer processes, better project control, smarter tools and less manual work.
I help teams improve the way they work by organizing projects, clarifying responsibilities, optimizing internal processes, improving Jira / Service Desk setups, and introducing practical automation and AI-supported workflows.
Atlassian & Service Desk
Jira / JSM configuration, workflows, permissions, dashboards, filters, JQL, request types, Kanban boards and incident processes.
Project Management & Delivery Coordination
Project planning, task coordination, stakeholder communication, delivery tracking, risk follow-up, documentation, testing coordination and rollout support.
Process Improvement
Review and optimization of internal workflows, task ownership, handovers, bottlenecks, approvals and repetitive manual steps.
AI & Automation
Practical AI-supported solutions for documentation, reporting, summaries, task preparation, data extraction, process automation and reducing repetitive work.
Application & ERP Support
Coordination between business and technical teams, requirements clarification, ERP / internal system improvements, user support and adoption.
Business Analysis & Requirements
Understanding business needs, translating them into clear requirements, preparing user stories, acceptance criteria, process documentation and supporting better decision-making.
Best fit for teams that need more structure, visibility, project control and efficiency in their daily operations.
Open to B2B projects, consulting, audits and short-term collaborations.
About me
I connect operations, people and systems so work moves with less friction.
I am an IT Operations and Service Management professional with 4+ years of hands-on work across team leadership, project coordination, business continuity, Service Desk, application management and Atlassian Cloud administration.
I have led teams and coordinated projects where business priorities, technical constraints and operational risk all had to move together. My strongest zone is turning that complexity into Jira and JSM workflows, SLA logic, automations, dashboards and clear ownership.
I also work with AI-supported tools and integrations, from Gemini-assisted Jira automation to data-driven reporting, so teams can reduce manual effort and make faster, better documented decisions.
Team & project leadership
Leading teams, managing priorities, coordinating stakeholders and delivering projects from assessment and testing to rollout and adoption.
Application management
Ownership of critical applications, incidents, escalations, vendor coordination, access processes, reporting and service reliability.
Atlassian, automation & AI
Jira, JSM and Confluence administration with permissions, workflows, SLAs, dashboards, Marketplace apps, integrations and AI-supported automations.
Timeline
Professional experience
Business Continuity Team Lead
Econt Express AD
- Led operational coordination for 50+ business-critical applications, ERP systems and server infrastructure.
- Managed incidents, escalations, service risks and reporting for management visibility.
- Delivered technical and process improvement projects across business and technical teams.
Atlassian Administrator
Econt Express AD
- Administered Jira, JSM and Confluence Cloud for 50+ projects and 4,700+ users.
- Designed ITSM-aligned workflows, request types, forms, permissions, approvals, SLAs and automations.
- Improved visibility through reporting, dashboards, integrations and Power BI-supported analysis.
Legal Assistant
UniCredit Bulbank
- Supported documentation, compliance-related tasks, internal coordination and professional communication.
Projects
Personal product build
Memory Duel - online memory game
A fully owned and delivered browser game project: from product idea, UX flow and gameplay logic to online rooms, authentication, ranking and deployment.
Open live project
100% owned and implemented by Stefan Peev
Local, AI and online multiplayer modes
Supabase Auth, PostgreSQL, Realtime and RPC logic
Ranking, match history, rooms, invite links and protected flows
Responsive browser experience for desktop and mobile
Realtime duel
20 / 30 / 40
cards, rank, rooms and match history
Specialized eclair bakery
Live business website
Pekarna Ekleria - brand story and product website
A successfully delivered website for a specialized eclair bakery in Varna, built around a warm origin story, premium product presentation and clear customer actions.
Original eclair recipe
15 years craft experience
Varna, Pod Igoto 58
- Structured the bakery story from dream, craft and seaside relocation into a polished digital narrative.
- Presented daily eclair selection, signature charcoal eclairs and custom eclair roll offers with strong visual focus.
- Connected business services: address delivery, HoReCa supply and catering requests.
- Built a clear visit/contact path with map, phone, email and social channels.
Project signal
Humand product rollout
A dedicated project section is ready for the next stage. For now, this area highlights verified external feedback from a company-wide product rollout for 4,700+ people, where Stefan acted as stakeholder and project manager from kickoff to adoption.
4,700+ users
Stakeholder ownership
End-to-end project management
Scope delivered
- Assessed the current social communication platform and business needs.
- Led alternative product research, selection, testing and risk analysis.
- Prepared implementation, migration and integration reproduction plans.
- Supported contract alignment to protect the client's interests.
- Built the communication strategy and acted as main contact point.
- Delivered a successful migration with no loss of data or user accounts.
"Stefan was excellent at managing the migration from their previous tool, handling a complex change process with organisation, clarity, and real attention to detail."Cinzia Soro | Humand
AI & Integration Projects
Automation case studies focused on traceability and operational efficiency.
AI Invoice-to-Jira Automation
AI-supported document processing and Jira field automation.
A practical automation where an invoice is received by email, logged in Jira, processed by an AI agent and the extracted information is automatically populated into the correct Jira fields. The goal is to reduce manual work, improve traceability and speed up document-related request handling.
- Email-to-Jira request creation
- AI-based invoice data extraction
- Automatic Jira field population
- Reduced manual work and duplicate data entry
- Improved visibility and traceability of invoice-related requests
Jira ↔ ServiceNow Integration
Cross-platform service coordination and status synchronization.
An integration between Jira and ServiceNow built for data exchange, status synchronization and reflecting updates when requests or incidents change. The goal is to improve team communication, reduce manual tracking and provide stronger operational visibility.
- Data exchange between Jira and ServiceNow
- Status updates and synchronization
- Update reflection between connected systems
- Improved service coordination
- Reduced manual communication between teams
Connected service ecosystem
- ERP integration for account management similar to Active Directory processes.
- Jira integration with ServiceNow for service coordination and visibility.
- Jira and Power BI integration for operational analytics and reporting.
- Jira and Gemini integration for AI-supported service workflows.
High-control Jira service management
- High-level Jira governance across projects, roles and service processes.
- Structured projects with clear goals, tasks, workflows and SLA logic.
- Standardized request channel designed for maximum handling efficiency.
- Automations across process steps and cross-team communication.
Skills
Core capabilities
Team Leadership
Project Management
IT Service Management
Business Continuity
Incident Management
SLA Management
Process Documentation
Automation
Dashboards
Power BI
AI-supported Solutions
Jira
Jira Service Management
Confluence
Expertise
Service Desk & Atlassian
Large-scale Atlassian Cloud administration, service lifecycle optimization, issue ownership, traceability, permissions, forms and dashboards.
Project Management & AI
Research, planning, stakeholder alignment, testing, rollout and continuous improvement with automation and AI-supported tools.
Business Continuity
Incident response, escalation handling, preventive procedures, operational risk monitoring and long-term service reliability.
Certifications
Validated foundations in data, QA and analytics.
A practical base that supports service management work: structured testing, relational data thinking and analytics-driven reporting.
Devise Expert | 22.02.2023
Power BI Desktop
Analytics and reporting certification completed in 2023.
Soft Academy | 17.12.2022
Relational Databases
SQL and database fundamentals for structured operational data.
Soft Academy | 14.04.2022
Software Testing
QA mindset for reliable processes, validation and careful rollout.
Education
Education timeline
High School of Mathematics "Baba Tonka" Ruse
Analytical foundation
Master's Degree in Law
University of National and World Economy - Sofia
QA, Relational Databases, Power BI Analytics
Professional certification
Contact
Let us build clearer operations.
Open to roles and projects around IT operations, Atlassian Cloud, service management, automation and business continuity.